Shipping policy
ORDER PROCESSING
Orders received during normal business hours (AEST) are processed for shipment within 24 hours (up to 48 hours during busy launch or sale periods). We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
ORDER SHIPPING
Free DDP standard shipping on all orders over 300 AUD/USD/EUR/GBP
AUSTRALIA
Express Post
$5 for orders over $300 AUD, otherwise $15 flat fee
| Location | Carrier | Estimate |
| Metro – All states excl. NT | AusPost | 1-3 business days |
| Regional – NSW, VIC, QLD, SA & TAS | AusPost | 2-5 business days |
| Regional – WA & NT | AusPost | 3-7 business days |
*Please note that the above timeframes are subject to AusPost delays
Standard Post
Complimentary for orders over $300 AUD, otherwise $10 flat fee
| Location | Carrier | Estimate |
| Metro – All states | AusPost | 2-7 business days |
| Regional – NSW, VIC & SA | AusPost | 3-5 business days |
| Regional – QLD, WA, TAS & NT | AusPost | 4-12 business days |
*Please note that the above timeframes are subject to AusPost delays
US & INTERNATIONAL
Complimentary shipping for orders over $300 USD/EUR
| Service | Carrier | Estimate | Cost |
| Standard | DHL | 5-9 business days | 10 |
| Express | DHL | 3-4 business days | 20 |
UNITED KINGDOM
Complimentary shipping for orders over 300 GBP
| Service | Carrier | Estimate | Cost |
| Standard | FedEx | 4-7 business days | 10 |
| Express | FedEx | 2-4 business days | 20 |
DUTIES & TAXES (DDP SHIPPING)
Duties & Taxes Included (no hidden surprises).
We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Note any duties and taxes we pay to clear your delivery are non-refundable, where you return your item. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.
ORDER TRACKING
Once your order has been shipped, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.